1. Our promise
If something goes wrong with your order, we will make it right. This policy describes when refunds, replacements or partial credits are available.
2. Cancellations
Orders can be cancelled free of charge only before the kitchen has started preparation. Because preparation usually starts within one minute of payment, please call +1 (800) 000-0000 immediately if you need to cancel. Once food is being prepared, the order cannot be cancelled.
3. Eligible issues
Full refund or free replacement: order never arrived; wrong order delivered; food unsafe to eat (e.g. spoiled, foreign object).
Partial refund or credit: missing items; incorrect customization; items arrived damaged; delivery more than 30 minutes past the estimated time.
4. How to request
Email [email protected] or call +1 (800) 000-0000 within 24 hours of delivery. Include your order number (e.g. FD-XXXXXX), a description of the problem and, where possible, a photo. We respond within 1 business day.
5. Processing time
Approved refunds are returned to the original payment method. Depending on your bank this takes 5–10 business days. Credits are issued immediately and can be used on your next order.
6. Exclusions
Refunds are not available for: change of mind after preparation started; incorrect address or phone number provided by the customer; unavailability to receive the delivery; dislike of taste where the item was prepared as described.
7. Chargebacks
Please contact us before disputing a charge with your bank; we resolve almost every issue directly and faster. Fraudulent chargebacks may result in refusal of future orders.